Service, Repairs and Returns

Technical Support

For Technical Support, please contact StoneAge. Operator's manuals and repair videos are available on this website. They illustrate tools, identify parts, and detail maintenance and overhaul procedures.

Find product manuals here

Repairs

Repair & Maintenance Service is available by the same technicians who build and test our tools. We try to complete repairs and test every tool within three days of receipt.

Please contact rma@stoneagetools.com for a Return Merchandise Authorization (RMA) number for return of any StoneAge parts.

Download the RMA Checklist for returns

Lead Time

Call or email your order to StoneAge or an authorized dealer with purchase order number, shipping and billing addresses, and delivery date. Check datasheet to ensure specifications are complete. Advise whether we should hold shipment until all items are available.

Ordering

Shipping is pre-paid and invoiced with order but may be charged directly to the customer’s account with selected courier by special instruction. Most orders are shipped via UPS or Fed Ex couriers; specify a preference if you wish. Larger equipment will be shipped by truck or air freight. Either party may make the arrangements. Airline counter-to-counter delivery is not reliable from our mountain location.

Shipping

Shipping is pre-paid and invoiced with order but may be charged directly to the customer’s account with selected courier by special instruction. Most orders are shipped via UPS or Fed Ex couriers; specify a preference if you wish. Larger equipment will be shipped by truck or air freight. Either party may make the arrangements. Airline counter-to-counter delivery is not reliable from our mountain location.

Payment

Major credit cards or bank transfers are accepted. Pre-payment is required to ship custom equipment.

Returns

Any parts returned for credit or warranty must be accompanied by a StoneAge RMA number. Please contact a Customer Service Specialist or Authorized Dealer to obtain an RMA number. A minimum restocking fee of 15% applies to standard items returned unused. Returns will only be accepted on unused items returned 6 months or less from invoice date. All returns and restocking fees are subject to StoneAge final decision. Returns of custom products and obsolete items are not accepted.